Will I have to pay for the delivery of my goods?

Yes. Delivery charges will be shown during the checkout process.

How will you deliver my goods?

All goods are delivered by our appointed courier services. KLOP only works with reliable courier services that have good track records.

When will my goods arrive?

Please see the workflow chart for production schedule.

Can I collect my orders personally from your office?

Yes. You may collect your order after the production has been completed. Please select the method of shipping prior to checkout your order. Alteration to the shipping method after the completion of the order may delay the order.

Does KLOP guarantee on time delivery of my goods?

While we are committed to the timely delivery of goods to you, we cannot guarantee you 100% punctuality due to factors such as weather, emergencies and the efficiency of the courier service.

What should I do if I don’t receive my orders on time?

Please file an order complaint and tell us the problem and we will try to solve it as soon as possible.

What should I do if there’s a mix up in my order and I receive another dealer’s goods?

Please file an order complaint and tell us the problem and we will try to solve it as soon as possible.